CAG University

CAG University brings years of experience to the forefront, taught by a variety of leaders from CAG. From marketing tools, to leadership skills, to the fundamentals of the automotive industry, CAG University will be a hub for growth and training available to all employees. Welcome to CAGU.

Benefits of CAGU

Networking & Visibility
Personal & Professional Growth
Foundational/Accelerated Knowledge-building
& Technicians are paid for attending!

CURRENT CLASSES

JUNE 2024

Instructor:
Chelsea Gonzales

Have an accounting question but not sure who to talk to? Heard someone use terms like schedules and journals but not sure what those terms mean?

Accounting 101 is the course for you! Accounting 101 is where you’ll learn the basic accounting lingo and what each accounting team is responsible for. You’ll receive a mini view of what happens behind the scenes to create a financial statement.

Instructor:
Mark Bailey

Do you hear terms like FRH, ELR, and Hours Per RO and wonder what all that jargon means? Perhaps you know what it means but would like to have a more in-depth knowledge of how they are calculated and what their importance is. Maybe you have never heard of any of them but would like to learn what they are all about. If any of these sound like you, CAG University has your course – 5 Key Service Department Metrics!

Reviews from previous students:
“Content was presented in a concise, but easy-to-understand format. I liked the example equations with each metric’s slide and the quiz at the end. They really helped pair the concepts with practical application. Great course for any experience level.” –Kacnyca K.
“It really helped me understand terms that I/we hear but might not really know. Definitely great and necessary, especially for sales staff.” –Luis V.

Instructor:
Andrew Burrow

This course was designed to help users navigate, understand, and streamline their daily tasks. With our interactive approach, we encourage attendees to login to their own store and review data in live time, setup automated reports, and create daily work plans to make their jobs easier.

REVIEWS FROM PREVIOUS STUDENTS:
“Great class, showed me tricks that I didn’t know even after being on Axcessa for a year!” –Brandon S.

Instructor:
Alli Walker Ritchie

If you want to set yourself up for future financial success, this class is for you! This is an introductory class covering the basics of budgeting, for everyone, no matter where you are in your financial journey.

Instructor:
Cody Penna

This course provides you with the tools and resources necessary to navigate CDK with confidence, as well as the ability to get help when you need it most. In this comprehensive lesson, you’ll receive an overview of both CDK DMS (Dealer Management System) and CDK Service from the Fixed Operations perspective. Leave your anxiety at the door as you’ll exit this 1-hour course with the skills to pay the bills!

REVIEW FROM PREVIOUS STUDENT:
“An insightful dive into the multiple facets of CDK Service, delivered in an entertaining
and engaging way.”
 –Timothy S.

Instructor:
Dan Boone

Learn everything you need to know about protecting yourself, your coworkers, and your customers by attending the new Compliance 101 course.  This highly insightful hour is a must for anyone looking to improve their workplace and stay off the FTC’s radar!

REVIEW FROM PREVIOUS STUDENT:
This class was awesome! Dan is very knowledgeable and makes it easy to understand Compliance 101. I enjoyed taking this class.” -Deyanira C.

Instructor:
Lisa Bustos

In this course, learners will be exposed to what conflict is and how it is identified. Understanding their natural conflict style will allow the student to explore strategic options to better manage their own conflict as well as those who work with or for them.

REVIEWS FROM PREVIOUS STUDENTS:
“This is a great class for anyone that is customer-facing. Great job expressing the ideas and processes from the book. Additionally, I was able to take the lessons I learned and use them in other parts of my life!” –Mike B.

Instructor:
Chayse Pearson

CULTURE FIT AMBASSADOR via Video Google Hangouts or In-Person

We’re no strangers to Culture Fits here at CAG. In this class, we’ll discuss how you can be an excellent Culture Fit Ambassador. Learn how to identify an A-player, how to guide an applicant through the Culture Fit day, proper etiquette and questions to ask, and what expectations are associated with being a Cultural Fit Ambassador.

REVIEW FROM PREVIOUS STUDENT:
“I thought this course was a really good starting point! I think it really shows how much value we put into our company and our teammates! Being able to really explain and showcase what our core values are right off the bat is AMAZING! Not only does it show potential employees how it feels to be appreciated at work but to pump them up so they feel included and realize what working for a company that cares about its employees really is about!! Past, Present & Future.” –Ashley P.

Instructor:
Jonathan Holt

CyberScams 101 is a foundational course shining a light on digital dangers. The content is designed to help identify first defense tactics, both professionally and personally, to best empower you to protect yourself and our company. Join us for an hour of education!

REVIEW FROM PREVIOUS STUDENT:
“I really enjoyed this class! I have a better understanding of how easy it is for someone to scam you and ways you can prevent from that happening. My favorite element was the game quiz. It kept everyone engaged, and made learning fun! I appreciated the course outline and the real-life examples of the importance of practicing safe security in the workplace. The most important thing that makes this class unique is fostering a positive and safe environment for learning. Thanks again for teaching it!” –Ana A.

Instructor:
Alli Walker Ritchie

DEBT & CREDIT

Managing money can be a challenge, but this course is here to help make it easier for you. Learn the difference between how much you owe (debt) and how much you can borrow (credit) and how to manage both to avoid financial trouble in the future.

Instructor:
Bill Ford

Become a zen master of communication. Bill provides tips and insights into what makes an effective presentation and how to convey your ideas in a concise and memorable manner. Easy to follow class – and no, you won’t be put on the spot to give a speech!

REVIEW FROM PREVIOUS STUDENT:
“Bill Ford is a great presenter and a joy to learn from. You’ll learn great tricks for calming down that anxiety that we can all experience. This class is a must for anyone who talks to customers or wants to improve their public speaking skills.” –Sergio H.

Instructor:
Ty Hammonds

It’s all about the benjamins baby!! WHO DOESN’T LOVE MONEY?! Great, let’s dive into it. This one-hour course will provide you with the knowledge and insight necessary to understand those not-so-easy-to-read financial statements.

Instructor:
Clayton Main

Take your gmail game to the next level. Learn how to set up your google email space so it works the best for you. Great opportunity to get organized!

REVIEW FROM PREVIOUS STUDENT:
“Clayton is a wizard! I didn’t know I NEEDED this class… but maybe did know I didn’t need 50,000 unread emails…” –Anon.

Instructor:
Julie Machonga

Goal setting can feel intimidating and overwhelming. It’s easy to get lost in all of the logistics and forget “why” you are setting the goal in the first place. In #Goals, we’ll dive into different strategies for goal setting, talk about key points you should include in every goal, and how to change your perspective about goal setting. Whether you are an avid goal setter or you’ve never written down a goal in your life, this class is a great refresher and you are guaranteed to leave with at least one new goal for yourself.

REVIEW FROM PREVIOUS STUDENT:
“I attended Julie’s #Goals class and was engaged for every minute of her masterfully delivered lesson. The format for goal setting with all of her key points rolled into one useful page really helped me visualize my own personal goals. You’re leaving a lot on the table if you haven’t taken this class yet!” –Cody P.

Instructor:
Andrew Burrow

IMPERIUM COMPOSITE

Imperium Compositie (previously CAGU’s Composite 2.0) is an interactive course designed to gain an understanding of the terminology and structure of a composite. The mission of this course is to create comfort in navigating composites.

REVIEWS FROM PREVIOUS STUDENTS:
“This class was helpful in being able to drill down to specifics, able to hypothesize any situation versus the regular composite. Great tool.” –Nathan H.

Instructor:
Andy Boynton

IMPERIUM COMPOSITE

Imperium Compositie (previously CAGU’s Composite 2.0) is an interactive course designed to gain an understanding of the terminology and structure of a composite. The mission of this course is to create comfort in navigating composites.

REVIEWS FROM PREVIOUS STUDENTS:
“This class was helpful in being able to drill down to specifics, able to hypothesize any situation versus the regular composite. Great tool.” –Nathan H.

Instructor:
Timothy Shook

Mentoring 101 will explore the value of mentorship and its practical applications to personal and professional life. Course structure and resources provide a foundation for all levels of employees to begin their mentorship journey and/or accelerate accountability in existing relationships. Truly transformational mentorship offers inspiration, guidance, and a commitment to growth—sign up today!

REVIEWS FROM PREVIOUS STUDENTS:
“The mentoring class showed me how to have a more structured process in the mentor/mentee relationship. The materials are great and are designed to get the most out of the time spent together.” –Sam T.

Instructor:
Brian Laird

Ever wonder what all those people back in the Parts Dept do? I see them back there but I have no idea what keeps them so busy all day!

• Why do they keep asking me for a VIN or a WeOwe?
• Why do I need to bring my repair order with me?
• How do they keep all those parts in inventory counted?

Sign up for this class for the answers to all the mysteries of a Parts Dept.

REVIEWS FROM PREVIOUS STUDENTS:
“Parts 101 is a great class for anyone who wants to learn more about parts & how they play
an important role in the dealership. Brian does a great job of explaining all the metrics
and how they all pertain to the day-to-day operations while making it fun & easy to follow,
even if you’re new to the industry.” – Lee L.

Instructor:
Chris Hudson

If reading is something that resembles work or struggle, this course is for you. Let’s get together and remove the years worth of programming that have conditioned our minds to think of reading as a chore. Be on a journey toward loving to read!

REVIEW FROM PREVIOUS STUDENT:
“I loved reading as a kid—it’s all I did. I took this class to inspire me to start reading again, but because I want to, not because I need to write a report on it or be tested later. Chris’ passion for reading comes off in such an exciting and encouraging way that makes you want to pick up a book and start reading it immediately. 10/10 recommended.” –Emily C.

Instructor:
Jeff Schneider

Do you know what really goes into the makings of a car deal? Learn what a manager looks at on many different levels. From a credit bureau, to understanding a bank callback, this class helps students understand how to structure a car deal with bank parameters in mind.

REVIEWS FROM PREVIOUS STUDENTS:
“Very informative with good examples and easy to follow along.” –Jennifer B.
“I thought the class was the best one I have taken. I learned so much and that knowledge has already helped me in my day-to-day job.” –Marie N.

Instructor:
Phillip Guzman

This class is for anyone who wants to truly achieve and embody excellence. Whether you use these key points for work or home, they are sure to put you on track for greatness.

REVIEW FROM PREVIOUS STUDENT:
“This class was wonderfully engaging. Phillip is a natural storyteller who makes each point stick!” -Shelby R.

A NOTE TO OUR TECHS

Education and growth are important to us at CAG. That’s why we want to make sure that as a technician, you don’t have to decide whether or not to miss out on a job or attend a class. All CAGU classes pay 1 flag hour – learn and grow with us, on us!

FUTURE COURSE OFFERINGS

Please fill out the form below with the classes that you are most interested in. We are only planning to offer the most popular classes to start with, so please select only the classes that you can commit to attending. Once we narrow down this list, we will conduct an interview process for instructors for each class. The instructor interviews will be conducted after we have selected a core grouping of initial classes to offer.